What if my order is not confirmed automatically after the payment is sent?
If an order confirmation isn’t received automatically, verify the payment went through, check your spam/junk email folder, and contact the seller’s support team with your transaction details to follow up
What if I made a mistake in my shipping details?
If you entered incorrect details, contact customer support immediately to update the information. Orders not updated in time could be lost, delayed, or delivered incorrectly; many sites cannot change details after dispatch.
When will I get my tracking number?
Tracking numbers are typically provided after an order is processed and shipped. The time can vary but should be communicated in a confirmation email or order status update.
I have not received my order confirmation email
If confirmation is missing, check your spam folder, verify your email address was entered correctly, and contact support for help confirming your order status.
Do I need to give my true details and are you keeping them?
We do not need to know your true names except for your delivery address. Our organization does not share any customer details and you do not necessarily need to register with us. We hold our servers in a secure location and in case of intrusion – we will destroy the data physically.
Is transaction with cryptocurrency safe?
Cryptocurrency transactions are generally secure and private, but irreversible. Make sure the vendor is trustworthy, as lost or stolen funds from scams are difficult to recover.
Do you offer returns?
Check the vendor’s return policy before purchasing, as returns and refunds for regulated items may have restrictions. Contact support for procedure if eligible.
Where and how to buy cryptocurrency?
Cryptocurrency can be purchased from exchanges or brokers. Follow the exchange’s instructions to set up an account, verify identity, and fund with local currency, then proceed to buy. Popular exchanges include Coinbase, Binance, and Kraken etc.